Frequently Asked Questions
DAY TRIP BOOKINGS
- Directly book at https://booking.camayacoast.com
**Please note that bookings are on a first come, first served basis and will be subject to availability
**No Day Trip booking request will be accommodated via email.
HOTEL BOOKINGS
- Directly book at https://booking.camayacoast.com
- Email us at [email protected] for bookings / inquiries April 3 - 5, 2023 / 10 pax (sample format)
Provide following info:
Primary Guest Name: Juan Dela Cruz
Guest’s Names & Ages:
Juan Dela Cruz – 54 yrs old
Janna Dela Cruz – 50 yrs old
Chris Dela Cruz – 1 yr old
Email address: [email protected]
Mobile number: 091712345
Address: 123 Block 1, Sampaguita St., Manila, Philippines
- For Corporate / Group / Events Inquiries:
- Email at us [email protected]
For Hotel Guests
- Check-in time: 2:00PM. Check-out time: 11:00AM
- Early check-in and check-out is subject to room availability.
- Extra person beyond minimum capacity of 2 persons shall be charged Php 1,000/head. 0-11 yrs old free of charge for hotel
- For room only bookings; breakfast is excluded.
- All rooms are non-smoking.
- All incidental charges will be on the personal account of the guest.
- Outside FOOD and DRINKS are not allowed inside the resort.
For Day Tour via Ferry Guests
- All guests must be pre-booked. Same day booking and on the day request for additional guests are not allowed.
- Guest or passenger must arrive at the Ferry Terminal 1 hour and 30 minutes and may check in before the departure time of the ferry.
- Ferry Terminal Address: Esplanade Seaside Terminal, Seaside Blvd., MOA Complex, Pasay City
- Parking fees are available at the terminal which cost P50 – Day Tour and P 300 – Overnight. Ticket can be validated at the terminal counter.
- Requirements for check-in and boarding: Ferry QR Code Pass, Valid IDs of passengers.
- Check-in cut-off time is 30 minutes before the departure time of the ferry.
- Boarding gate closes 15 minutes before the departure time of the ferry.
- Pregnant women are not allowed to ride the ferry.
- The ferry booking of the guest or passenger arriving beyond the cut-off time mentioned above will be forfeited automatically.
- NO FOOD allowed inside the ferry.
- Changing of seats is STRICLY PROHIBITED.
- Tables & chairs are provided for free at Garden Area and on a first come, first served basis
Day Tour via Own Vehicle
- The resort is open from 7:00AM onwards.
- Tables & chairs are provided for free at Garden Area and on a first come, first served basis
- Outside FOOD and DRINKS are not allowed. We have food outlets inside the resort that can cater your needs.
- All bookings must be paid in full upon reservation.
- Rebooking is only applicable to hotel bookings and must be at least 5 days prior trip date. Charges may apply.
- In case there is a rate difference between the original and rebooked dates, the higher rate shall be applied.
- No Show is not subject to rebooking.
- Vouchers or Gift Certificates are non-refundable.
- PWD / Senior Discounts not applicable in conjunction with existing promo offers.
- Pets/Service Pets are not allowed inside the resort premises.
- Change name revision allowed for spelling correction only.
- Day Tour Promo bookings are non-rebookable and transferable.
- Booking Cancellations
REASON STATUS OPTIONS Force Majeure Cancelled Rebookable within 3 months Transferrable within 3 months Refund Ferry Technical Concern Via land transfer (own vehicle) Client Personal Reasons Forfeited Non-refundable Non-rebookable Non-transferable
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FOR LAND ARRIVAL GUESTS
- All ages are allowed, and minors should be accompanied by an adult.
- Booking confirmation and Valid ID’s are required.
FOR FERRY TRAVEL GUESTS
- All ages are allowed, and minors should be accompanied by an adult.
- All ages can take ferry rides regardless of vaccination status.
- Booking Confirmation and Valid ID's are required.